Cancellation Policy

How do I cancel my order?


You can cancel your order provided it hasn't yet entered the shipping process by calling our customer service dept at 240-343-7838 If the item has entered the shipping process, it cannot be canceled.

We strive to keep most items in stock for immediate delivery (unless we specify that it is available on Special Order basis only).

In the event that an item is out of stock or for any other reason it's unable to be shipped, we will notify you usually within one business day. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out to you. Your credit card will only be charged at the actual time of shipment, there might be a hold on the funds until the time of shipment.

Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be canceled.