How do I return an item?
Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. All product returns require a Return Authorization number (RA#). An RA number must be obtained within 30 calendar days of the date of purchase and will be valid for 14 calendar days after its issuance. An RA# can be obtained by emailing us at firstname.lastname@example.org or by calling 240-343-7838 Exceptions to apply. Please see below. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. We will ship the replacement item at no cost to you. You may also return a defective item for a refund, however, a 20% restocking fee will apply.
Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of purchasing a different product, the restocking fee will still apply. The restocking fee applies to both open and unopened boxes. Shipping and handling charges are not refundable. Refund is issued based on the value of the merchandise returned. Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase. Damaged items All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. If the damage is discovered upon delivery please refuse the box and contact us regarding the incident. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
Return shipping Shipping charges are non-refundable. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. Thus, we do not reimburse any return shipping cost. Replacement products will be shipped at no cost to you. However, we do not cover or reimburse the shipping cost for returning defective merchandise back to us. Replacement We will send a product replacement after we have received the authorized return and completed our inspection process. The replacement will ship within three business days following our receipt of your return. We do not send replacements before we receive and inspect the returned merchandise.
Procedures to Return Merchandise Please contact us at 240-343-7838 or email at email@example.com to obtain an RA#. If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. Incomplete returns will receive a reduced credit reflecting any missing accessories. Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location.
FedEx - (800) 463-3339
UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777
Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise that is being returned to HD Vision Works.
Non-Returnable Items HD Vision Works is unable to accept returns of the following items
Televisions over 26"Projection
We will exchange TV if it is damaged in shipping free of charge!